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State Fund Today

Upcoming Customer Surveys for Brokers and Policyholders

State Fund
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In September, we are rolling out two important customer surveys to help improve our services and address client needs. From September 1, 2026, through September 18, 2026, you can share your feedback in the broker survey where we hope to capture your insights about your experiences, preferences, and needs. Your input helps us tailor our offerings and build stronger ties with our broker partners.

Later in the month, our policyholders can take part in their own survey, which runs from September 14, 2026, to September 30, 2026. The survey collects valuable input about satisfaction and overall service quality. By listening to policyholders, we can find ways to improve and make sure our products meet their changing needs.

Both surveys are crucial for understanding what matters most to you and your clients. We’ll review the feedback and use it to guide future product enhancements, improve communication, and deliver a more responsive customer experience.

Here are some initiatives we launched based on last year's feedback.

Policyholders:

  • We improved the quoting process so the application can pull key data. This reduces the manual data entry needed to get a quote.
  • We also added a virtual assistant, which cuts customer call transfers and wait times.

Brokers:

  • We improved the broker portal so you can submit duplicate/combinable submissions without triggering a BOR review.
  • We also now offer broker training that includes eight continuing education credits.

We encourage you to take part and give honest, helpful feedback to help shape the future of our services. Watch for survey invitations in your email and take a few minutes to make your voice heard. Your input is essential to driving positive changes and keeping you satisfied.