We're here to offer assistance and support, here’s where you’ll find the contacts you need:

CUSTOMER SUPPORT

 Virtual Assistant
Our virtual assistant can help with claims, billing, policy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window.

ONLINE SERVICES
State Fund Online can handle a variety of requests quickly, without the need for you to pick up the phone. Here are a few examples:

  • View and pay your bill
  • Sign up for auto pay
  • Submit payroll
  • Request a Certificate of Insurance
  • Get claims information
  • Email your claims adjuster
  • Save and print documents
 State Fund Online

Not yet registered? View our How to Register Guide and video.

PAYMENT AND PAYROLL REPORT SUBMISSION
If you need to remit payment for payroll reports and premium bills, please use one of these options.

 Send to PolicyAssistance@scif.com. Make a payment online
Mail payment to:
State Compensation Insurance Fund
P.O. Box 51092
Los Angeles, CA 90051-5392
Call Customer Support at (888) 782-8338

NEXT DAY PAYMENT PROCESSING
Do you need to get a payment in fast? Use this address to remit payment for next-day processing.

Lockbox Service #0107441
Attn: State Compensation Insurance Fund
3440 Flair Drive
El Monte, CA 91731-282

NEW CLAIMS
Do you need to report a new injury claim? Here are a number of ways you can get that to us fast.

 State Fund Online
Use our Virtual Assistant (green icon below)
(888) 782-8338
(800) 371-5905 Fax

Need help filing a claim? See our How to File a Claim guide and video.
STATE FUND MPN
Use our Provider Finder to locate a doctor in our medical provider network near you.		 Find a provider in the State Fund MPN
POLICY INFORMATION
Have a question about your policy? We have a few ways to get a hold of us, including a dedicated email inbox.
Certificates of Insurance
Renewal Inquiries
Pricing and Quote Questions
Loss Run Requests
Class Code and Payroll Updates
Cancel a Policy		 PolicyAssistance@scif.com
(888) 782-8338
State Fund
P.O. Box 8192
Pleasanton, CA 94588-8792
POLICY BILLING
Do you have questions about payments, billing, premium transfers, audit inquiries?
We can also help answer questions with dividends, reinstatement requests, and new business premium payments.		 State Fund Online
BSU@scif.com
(888) 782-8338
State Fund
PO Box 51092
Los Angeles, CA 90051-5392

OVERNIGHT MAIL
Do you need to get a physical report or payment check to us overnight?
Use our lockbox for policy bill and invoice payments, payroll reports, or new business premium payments.

*To ensure fastest delivery, use an express delivery service such as UPS or FedEx.

 Lockbox Service #0107441
Attn: State Compensation Insurance Fund
3440 Flair Drive
El Monte, CA 91731-2823
ONE TIME PAYMENT
Do you just need to make a one-time payment?
With our online one-time payment service, you can view your invoice, pay your bill, and submit your payroll.		 Make a Payment
BANKRUPTCY AND COLLECTION NOTICES
Call our dedicated phone line if you have needs related to bankruptcies or collections.		 (855) 301-1212
POLICY DISPUTE RESOLUTION
If you have a dispute, first contact customer support.

If you have a dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program.		 (888) 782-8338


(925) 460-6530
BC-CAP@scif.com
Customer Assistance Program
P.O. Box 8192
Pleasanton, CA 94588
FRAUD HOTLINE
Don’t wait to report something that seems suspicious. Call or email us. Our investigation professionals welcome any tips that could help them expose fraud within the workers’ compensation system.		 SIUMailbox@scif.com
(888) 782-8338