Diverse team in State Fund call center
Contact Us
Our office hours are Monday through Friday 8:00 AM - 5:00 PM unless otherwise noted. If you’re a broker, please see Broker Services and Contact Information.
| Customer support | Virtual Assistant Our virtual assistant can help with claims, billing, policy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window. (888) 782-8338 If you’re a Medical Provider, use the orange chat icon on the Medical and Service Provider page for help. |
| Online services View and pay your bill Sign up for auto pay Submit payroll Request a Certificate of Insurance Get claims information Email your claims adjuster Save and print documents |
State Fund Online Not yet registered? View our How to Register guide and video. |
| New claims Report a new injury claim |
State Fund Online Use our Virtual Assistant (green icon below) (888) 782-8338 (800) 371-5905 Fax Need help filing a claim? See our How to File a Claim guide and video. |
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Safety Support Unit Our safety experts are here to help you make your workplace safe. |
SafetySupport@scif.com |
| State Fund Medical Provider Network (MPN) | Find a provider in the State Fund MPN |
| Medical Access Assistants (MAA) If you’re not able to reach your claims adjuster and need help locating an available MPN physician or help scheduling a medical appointment, you can email or call an MAA. |
StateFundMPNMAA@scif.com (888) 782-8338 (888) 371-5905 Fax Monday–Saturday (except holidays) 7:00 AM–8:00 PM |
| Policy information Certificates of Insurance Renewal Inquiries Pricing and Quote Questions Loss Run Requests Class Code and Payroll Updates Cancel a Policy |
PolicyAssistance@scif.com (888) 782-8338 State Fund P.O. Box 8192 Pleasanton, CA 94588-8792 |
| Policy billing Payments Billing questions Audit inquiries Dividends Reinstatement requests |
State Fund Online BSU@scif.com (888) 782-8338 State Fund PO Box 51092 Los Angeles, CA 90051-5392 |
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Overnight delivery *To ensure fastest delivery, use an express delivery service such as UPS or FedEx.
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Lockbox Service #0107441 |
| One time payment View your invoice Pay your bill Submit Payroll |
Make a Payment |
| Bankruptcy and collection notices | (855) 301-1212 |
| Medical Provider Support Submit your medical bills and claims. |
Submit Medical Bills via Email State Fund P.O. Box 3171 Suisun City, CA 94585 or State Fund P.O. Box 65005 Fresno, CA 93650 |
| Utilization Review (UR) UR Submission UR Inquiries |
Fax List |
| Independent Medical Review (IMR) If you disagree with modified or denied medical treatment, you may request an independent review. |
Requests submitted by Administrative Director or Independent Medical Review Organization only. State Fund UR-IMR P.O. Box 28918 Fresno, CA 93729 Request for Authorization (707) 646-8652 Fax |
| Agent of Service of Process | Melissa DeKoven c/o Corporation Service Company 2710 Gateway Oaks Dr., Ste. 150N Sacramento, CA 95833-3505 (888) 690-2882 |
| Policy Dispute Resolution If you have a policy dispute or a claims inquiry, first contact customer support. If you have a policy dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program. |
(888) 782-8338 (925) 460-6530 CAP@scif.com Customer Assistance Program P.O. Box 8192 Pleasanton, CA 94588 |
| Alternative Dispute Resolution (ADR) Only applies to eligible employers who hire unionized workers and who have ADR coverage on their policy. |
Specialty Operations Alternative Dispute Resolution Unit 10 River Park Place East Fresno, CA 93720 |
| Fraud Hotline | SIUMailbox@scif.com (888) 782-8338 |
| Media Inquiries | Media@scif.com (888) 722-2782 |
| Privacy Office |
(888) 724-3237 |
| Public Records Office |
Request Public Records (Online Form) Public Records Request Form (PDF) (888) 724-3237 |
| Report a threat to a State Fund employee | Personal Threat Report |