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Diverse team in State Fund call center

Contact Us

Our office hours are Monday through Friday 8:00 AM - 5:00 PM unless otherwise noted. If you’re a broker, please see Broker Services and Contact Information.

Customer support Virtual Assistant
Our virtual assistant can help with claims, billing, policy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window.

(888) 782-8338

If you’re a Medical Provider, use the orange chat icon on the Medical and Service Provider page for help.
Online services
View and pay your bill
Sign up for auto pay
Submit payroll
Request a Certificate of Insurance
Get claims information
Email your claims adjuster
Save and print documents
State Fund Online
Not yet registered? View our How to Register guide and video.
New claims
Report a new injury claim
State Fund Online
Use our Virtual Assistant (green icon below)
(888) 782-8338
(800) 371-5905 Fax

Need help filing a claim? See our How to File a Claim guide and video.

Safety Support Unit

Our safety experts are here to help you make your workplace safe.

SafetySupport@scif.com
(800) 675-2667

www.SafeAtWorkCA.com

State Fund Medical Provider Network (MPN)  Find a provider in the State Fund MPN
Medical Access Assistants (MAA)
If you’re not able to reach your claims adjuster and need help locating an available MPN physician or help scheduling a medical appointment, you can email or call an MAA.
statefundMPNMAA@scif.com
(888) 782-8338
(888) 371-5905 Fax
Monday–Saturday 7:00 AM–8:00 PM
Policy information 
Certificates of Insurance
Renewal Inquiries
Pricing and Quote Questions
Loss Run Requests
Class Code and Payroll Updates
Cancel a Policy
policyassistance@scif.com
(888) 782-8338
State Fund
P.O. Box 8192
Pleasanton, CA 94588-8792
Policy billing 
Payments
Billing questions
Audit inquiries
Dividends
Reinstatement requests
State Fund Online
bsu@scif.com
(888) 782-8338
State Fund
PO Box 51092
Los Angeles, CA 90051-5392

Overnight delivery 
Policy bill and invoice payments
Payroll reports
New business premium payments

*To ensure fastest delivery, use an express delivery service such as UPS or FedEx.

 

Lockbox Service #0107441
Attn: State Compensation Insurance Fund
3440 Flair Drive
El Monte, CA 91731-2823

One time payment 
View your invoice
Pay your bill
Submit Payroll
Make a Payment
Bankruptcy and collection notices  (855) 301-1212
Medical Provider Support
Submit your medical bills and claims.
Submit Medical Bills via Email
State Fund
P.O. Box 3171
Suisun City, CA 94585
or
State Fund
P.O. Box 65005
Fresno, CA 93650
Utilization Review (UR)
UR Submission
UR Inquiries
Fax List
Independent Medical Review (IMR)
If you disagree with modified or denied medical treatment, you may request an independent review.
Requests submitted by Administrative Director or Independent Medical Review Organization only.
State Fund
UR-IMR
P.O. Box 28918
Fresno, CA 93729
Request for Authorization
(707) 646-8652 Fax
Agent of Service of Process Melissa DeKoven c/o Corporation Service Company
2710 Gateway Oaks Dr., Ste. 150N
Sacramento, CA 95833-3505
(888) 690-2882  
Policy Dispute Resolution
If you have a policy dispute or a claims inquiry, first contact customer support.

If you have a policy dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program.
(888) 782-8338




(925) 460-6530
CAP@scif.com
Customer Assistance Program
P.O. Box 8192
Pleasanton, CA 94588
Alternative Dispute Resolution (ADR) 
Only applies to eligible employers who hire unionized workers and who have ADR coverage on their policy.
Specialty Operations
Alternative Dispute Resolution Unit
10 River Park Place East
Fresno, CA 93720
Fraud Hotline SIUMailbox@scif.com
(888) 782-8338
Media Inquiries media@scif.com
(888) 722-2782
Privacy and Public Records Office (888) 724-3237
Report a threat to a State Fund employee Personal Threat Report

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