If you’re injured at work, you may not know where to go for care. Our policyholders and their employees can use our Provider Finder to find local, qualified, in-network providers to treat workplace injuries.
You can search for providers by name, location, or specialty. Some providers offer telehealth visits. Many locations are open 24 hours a day, 7 days a week.
If you need help, see our How to Use the Provider Finder guide. It explains the basic steps to take when using our Provider Finder.
If you still need help finding a provider or setting up an appointment, contact your claims adjuster. Our medical access assistants are available Monday through Saturday (except holidays) from 7:00 AM to 8:00 PM to help you.
The goal of the Medical Provider Network (MPN) is to ensure a high quality of treatment and to control costs. Learn more about our MPN.
The MPN also offers online and phone telehealth visits. It is a good option if you do not need an in-person visit, if you live far from a clinic, or if you need care outside of regular clinic hours.
Your mileage to and from your medical provider office is reimbursable. Fill out our Medical Mileage Expense Form and send it to us for reimbursement.
When you go to the pharmacy for the first time, bring the completed myMatrixx Workers' Compensation Temporary Prescription ID Card (Pharmacy). This helps us process your prescriptions faster.
Your primary treating physician will guide your treatment throughout your claim. They’ll decide what kind of care you need, when you can go back to work, and the kinds of work you can do while you recover.
They’ll also write reports, which will affect the benefits you receive and will refer you to a specialist, if necessary.
If you want to change your provider, contact your claims adjuster. They will try to fix any issues first and then help you make the switch. Keep in mind that you cannot change your doctor within the first 30 days after you report your injury.
State Fund's Utilization Review Program establishes a review of the treatment plan proposed for employees with a work-related injury or illness. Through the program, medical professionals approve, modify, delay, or deny treatment recommendations based on medical necessity.
Learn more about Utilization Review
If your injury comes back after your treatment ends, you can ask for more medical care. You have one full year from your last treatment to let us know.
If you have a traumatic injury, many groups can offer help and support. Visit our Traumatic Injury Resources page to learn more.
