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<div class="topTitle">Medical Providers</div>
<div class="topMission">Information for Medical Providers</div>
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<li><a href='/claims/MPN.asp'>Medical Provider Network</a></li><ul><li><a href='/provider/MpnFaqs.asp' title=''>» New State Fund MPN Effective July 27, 2020 <br> FAQs for Providers</a></li></ul><li id='subNavHightlight'><a href=''></a></li><li><a href='https://www.dir.ca.gov/dwc/MTUS/MTUS.html'>DWC Medical Treatment Utilization Schedule (MTUS)</a></li><li><a href='/provider/TreatmentAuthorization.asp'>Requesting Authorization for Treatment</a></li><li><a href='/provider/Billing.asp'>Medical Billing</a></li>
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<h1>Medical Providers</h1>
<p>State Fund has enhanced our “virtual assistant”, allowing you to get your most frequently asked medical billing questions answered quickly 24/7.</p>
<p>You can enter multiple inquiries at one time to:</p>
<ul>
<li>Obtain claim number and claim information</li>
<li>Obtain bill status/payment information</li>
<li>View and print an explanation of review (EOR)</li>
<li>Get a utilization review (UR) fax number</li>
<li>Find status of a lien settlement, when the check has issued, and where it was sent</li>
<li>Update your address</li>
<li>Access a “click to chat” feature between the hours of 7:30 am – 5:00 pm for live online assistance in the event that the automated system does not have the information you need</li>
</ul>
<p>Ready to get started? Click on the orange virtual assistant icon* below to start your automated conversation.</p>
<p style="font-size:smaller;"><em>* The virtual assistant functions best on a desktop or laptop computer.</em></p>
<script>
window.pypestreamConfig = {
APP_ID: '31815e34-18a6-4254-8f47-c9c511f215f5',
first_name: '', // TODO: Input user's first name
last_name: 'Visitor', // TODO: Input user's last name
phone: '', // TODO: Input user's phone number
email: '', // TODO: Input user's email address
screen_name: 'Screen 1', // TODO: Input user's landing page
token: '', // TODO: Input user token
passthrough: '', // TODO: Pass any additional data
domain: 'prod',
ENV: 'prod',
beta: true
};
var source = 'https://webchat.pypestream.com/webchat-launcher.js?ts=' + Date.now();
</script> <script>
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