If you need assistance or have any questions about accessing claims information on State Fund Online, please reach out to us at SCSAnalyst@scif.com. 

Getting started

  1. To get started, click the “Log in” button on the top right.
  2. Enter your username and password, then click the “log in” button. Note: If you need to create an account, contact SCSAnalyst@scif.com.
  3. Next, from the landing page, enter the claim number in the “Claim Search” field and click “search”. Or click on your agency code on the landing page to show you where you can submit a First Report of Injury or other options listed.

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Claims management features

  1. From the claims dashboard, you can quickly find information on a specific claim by clicking on the “Advanced Search” option and selecting/entering information about the claim(s) you are looking for.
  2. You can also go directly to a specific claim by entering a claim number and clicking “Go”.
  3. To filter your search, click on one of the three tiles at the top of the page. Two of the tiles will display filtered results of your open claims. The third yellow tile will display claims where messages have been sent to or received from us.
  4. From the “Search Results” section, you can find information on your claim by clicking on the icons under “Actions”. There you will be able to view the case plan, claim details, download a PDF, view messages, and set event notifications for that specific claim.
  5. Once you find your claim or list of claims, you'll see icons on the right-hand side of the page under the “Actions” section. Use these icons to easily access your claims information. By clicking on them you can: 
      • View your case plan.
      • View and download claim details.
      • Send and receive messages.
      • Adjust your notifications for this claim.

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    How to sign up for event notifications for all claims

    You can choose to be notified of any updates or changes on any of your claims. You can personalize your settings to receive notifications about things like a change in claim adjuster, when there is a case plan posted, a claim liability status is updated, and more.

    1. To set notifications, click the “Notifications Settings” button on the upper right side of your dashboard. You can opt to receive notifications about certain events by checking the individual boxes, or you can "Select All" to receive notifications on all actions for all claims on that agency code.
    2. Click “Save”. Note: Hover over the tool tips icon to the right of each notifications option for more information.

    How to sign up for notifications for individual claims

    1. From the “Search Results” section in the claims dashboard, identify the claim you wish to set notifications for. Click on the gear icon under the “Actions” section.
    2. From there you can "Select All" from the upper right-hand corner of the box, or you can check the individual events on the claim you would like to receive email notifications for.
    3. Click “Save”.

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    How to find your claim adjuster contact info

    1. From the claims dashboard, find the claim you would like to view in the search results box. Then under the “Actions” column on the right, click the document icon.
    2. Click “Claim Details”.
    3. Then scroll downto find the contact information of your Claim Adjuster.

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    How to get message notifications

    The State Fund Online messaging feature gives you the option to receive an email each time a new message or reply message is received from State Fund.

    1. To begin receiving email notifications when a claims message is sent to your State Fund Onlinemessage center, click on “Notification Settings”.
    2. Check the box at the top of the dialog box.
    3. Click “Save”. You will now receive notifications to your email inbox alerting you of a new or reply message from State Fund.

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    How to view a message

    There are multiple ways to see when a new message on a claim has been received. When you log into your State Fund Online account, you’ll see the screen below. Under “Search Results”, the envelope icon under the “Actions” section will show a red circle if there is an unread message for that claim.

    1. You may filter your search results by clicking on the “Claims with Messages” tile in the upper right.
    2. To view a message, click on the envelope icon.
    3. If the message reads “Not yet viewed” under the date viewed column on the right, you may either click on the down symbol to view the message, or click on the download button to save to your computer.

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    How to send a message

    1. Click on the envelope icon with the plus sign on the top right side of the screen to compose a new message.
    2. Add a subject line, your message and any attachments you wish to send to us.
    3. You can also escalate your message to notify a claim adjuster supervisor by checking the “Escalate” box. Note: You may include up to 10 attachments and up to 50 MB of data to a message. In the “Attachments” box, you can drag and drop your file or click to attach files.
    4. When you are ready to send, click the SEND button.
    5. A confirmation screen will pop up asking you to confirm your approval that the message you are sending will become a permanent item in the claim file. If you agree, click “Yes”.
    6. You may also save your message by clicking “Save & Close” or “Save & Continue”.

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    How to view your sent messages

    To view your previously sent messages, click on the “Sent” tab. To see if we have viewed your message, refer to the “Date Viewed” column on the right.

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