The primary objective of the ADR program is to give employers and injured employees the opportunity to handle and resolve workers’ compensation disputes as quickly as possible with an ombudsperson, who is an expert trained in workers’ compensation claims administration.
The ombudsperson’s role is to aid and advise union employees regarding workers’ compensation claims, complaints, and injuries so disputes are resolved at the earliest possible time. By resolving the issues between the employer and injured employee and the insurance company early, claims costs can be more efficiently managed and the risk that claims will result in costly litigation are minimized.