Paying Your Bill Online or Over the Phone - Questions & Answers

1. May I call in and submit my payroll information and make a payment on an outstanding bill over the telephone?
2. May I make a payment online?
3. Which credit cards do you accept?
4. May I make a partial payment on an outstanding bill with my credit/debit card?
5. May I split a payment between more than one credit/debit card and/or electronic check?
6. May I pay for several bills at once with one credit/debit card?
7. May I use a credit or debit card to make a payment on my cancelled policy?
8. If my policy is about to be cancelled and I pay my bill by credit or debit card, how long does it take after I pay the bill for the cancellation to be withdrawn?
9. If my policy has been cancelled and I pay my bill by credit card, how long does it take after I pay the bill for the cancellation to be withdrawn?
10. If I have $0 in payroll, may I call you or go online to take care of this?
11. Can my broker make a payment for me on my outstanding bill?
12. May I make a payment on my payment plan with a credit or debit card?
13. May I make a credit/debit card payment on money that I owe that State Fund has charged-off?
14. May I make a credit/debit card or electronic check payment on money that I owe for a bounced check?
15. May I use my credit/debit card or an electronic check to make a deposit payment for my new policy or policy that was just re-written?
16. I operate a temporary staffing agency and have a policy with State Fund. May I make a credit/debit card payment for my policy?
17. I operate a professional employer organization (PEO) and have a policy with State Fund. May I make a credit/debit card payment for my policy?
18. We have a United States Longshore & Harbor (USL&H) Workers’ Compensation policy and its companion California policy with State Fund. May we make a credit/debit card or eCheck payment on either of our policies?
19. We have an Alternative Dispute Resolution (ADR) policy insured with State Fund. May we make a credit or debit card payment for a payroll report or bill on our policy?
20. May we request our bank send State Fund an electronic check (eCheck) for an outstanding payroll report or bill?
21. Can I pay by electronic check over the phone?
22. How long does it take for my payment to post?
23. Are there any fees associated with making a credit card payment?
24. Can you save my credit card information for next time?
25. If I pay my bill online, how will I know that State Fund has received my payment?

1. May I call in and submit my payroll information and make a payment on an outstanding bill over the telephone?

   Yes, you may call our State Fund Online Support line at 1-888-STATE FUND and provide us your payroll figures to submit an outstanding payroll report. You may also pay an outstanding bill with your Visa, MasterCard, or American Express credit card, debit card, or electronic check. Note: the oldest outstanding payroll report or bill must be processed first.

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2. May I make a payment online?

   Yes.  If you are a Self-Registered user (have access to your policy on the Internet), you may click on the “Pay Outstanding Payrolls & Bills” link on your State Fund Online “Welcome” screen to complete and submit your payroll report or bill. For more information on State Fund Online benefits or to register, visit State Fund Online: Information and Services for your Business.

   If you are not a Self-Registered user, you can still pay online by going to the www.statefundca.com Home page and clicking on the Make a Payment link.

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3. Which credit cards do you accept?

   We accept MasterCard, Visa and American Express.

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4. May I make a partial payment on an outstanding bill with my credit/debit card?

   We only accept full payments on the entire amount of premium owed for bills.

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5. May I split a payment between more than one credit/debit card and/or electronic check?

   No, only one card may be used to pay a bill.

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6. May I pay for several bills at once with one credit/debit card?

   Yes, you may pay all of your outstanding bills at once with either a credit/debit card.

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7. May I use a credit or debit card to make a payment on my cancelled policy?

   Yes, you may call our State Fund Online Support line at 1-888-STATE FUND to make a credit or debit card payment on your cancelled policy.

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8. If my policy is about to be cancelled and I pay my bill by credit or debit card, how long does it take after I pay the bill for the cancellation to be withdrawn?

   If you submit/pay all items required for withdrawal before the cancellation date, you will be able to verify the withdrawal of your cancellation in State Fund Online the next day, or by calling the Customer Contact Center at 1-888-STATE FUND.

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9. If my policy has been cancelled and I pay my bill by credit card, how long does it take after I pay the bill for the cancellation to be withdrawn?

   If you submit all items required for withdrawal before the cancellation date, then the next day, the cancellation will be withdrawn, which you can verify on State Fund Online or by calling the Customer Contact Center at 1-888-STATE FUND.

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10. If I have $0 in payroll, may I call you or go online to take care of this?

    Yes. If you are registered for State Fund Online, you can submit all your payroll reports online. For more information on State Fund Online benefits or to register, visit State Fund Online: Information and Services for your Business. You can also submit your $0 payroll report through State Fund’s online payment portal, which you can access by clicking on the Make a Payment link on the www.statefundca.com Home page. Lastly, you may call us at 1-888-STATE FUND and we’ll process your $0 payroll report over the phone.

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11. Can my broker make a payment for me on my outstanding bill?

    No, brokers cannot make a payment with their own credit or debit card on behalf of their policyholder but can make a payment for you using your credit card.

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12. May I make a payment on my payment plan with a credit or debit card?

    No. Because payment plans allow you take make partial payments on a single bill, we cannot accept credit or debit cards for these payments. Payment plan payments must be mailed in with their corresponding coupons.

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13. May I make a credit/debit card payment on money that I owe that State Fund has charged-off?

    No, you must mail a check to pay for previously charged-off premium.

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14. May I make a credit/debit card or electronic check payment on money that I owe for a bounced check?

    No, a money order or cashier’s check must be mailed in to replace a bounced check.

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15. May I use my credit/debit card or an electronic check to make a deposit payment for my new policy or policy that was just re-written?

    No, at this time we only accept a regular check or cashier’s check for an initial deposit.
    Note: a cashier’s check will be required if a certificate of insurance is needed immediately.

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16. I operate a temporary staffing agency and have a policy with State Fund. May I make a credit/debit card payment for my policy?

    Yes. You will be required to submit payroll reports and premium payments through State Fund Online.

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17. I operate a professional employer organization (PEO) and have a policy with State Fund. May I make a credit/debit card payment for my policy?

    Yes, you will be required to submit payroll reports and premium payments through State Fund Online.

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18. We have a United States Longshore & Harbor (USL&H) Workers’ Compensation policy and its companion California policy with State Fund. May we make a credit/debit card or eCheck payment on either of our policies?

    You may make a credit/debit card or eCheck payment on an outstanding bill on the California policy, but you must continue mailing checks for USL&H policy premium payments.

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19. We have an Alternative Dispute Resolution (ADR) policy insured with State Fund. May we make a credit/debit card payment for a bill on our policy?

    Yes, ADR policyholders may make credit/debit card or electronic check payments.

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20. May we request our bank send State Fund an electronic check (eCheck) for an outstanding payroll report or bill?

    Yes. State Fund accepts electronic checks sent directly from a policyholder’s bank; however, we advise against this because electronic checks are mailed without a bill. State Fund may not be able to post payments submitted directly by your bank to the correct bill. You can, however, submit a payment yourself by electronic check over the phone at 1-888-STATEFUND (888-782-8338), through our online payment portal at www.statefundca.com, or, if you have registered, via your State Fund Online account.

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21. Can I pay by electronic check over the phone?

    Yes. Call us at 1-888-STATEFUND (888-782-8338) and we will be happy to accept your electronic check payment for your outstanding premium bill.

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22. How long does it take for my payment to post?

    Any payment made before 2:00 p.m. will be posted the same business day. Any payment made after 2:00 p.m. will be posted the next business day.

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23. Are there any fees associated with making a credit card payment?

    No, State Fund does not charge any fees to process a credit card payment.

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24. Can you save my credit card information for next time?

    No, for security reasons, we do not store your credit card information.

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25. If I pay my bill online, how will I know that State Fund has received my payment?

    You will receive an immediate receipt confirming that your payment was accepted.

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Note: State Compensation Insurance Fund is not a branch of the State of California.