Customer Support
888-STATEFUND (888-782-8338)
If you are a registered user with State Fund Online, you may click on the “Request a Certificate” link on your “Welcome” screen and create your certificates. You can print or email yourself your own copy and we will mail each certificate you request to the entity named in the certificate. Visit State Fund Online: Information and Services for your Business for more information or to register.
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No, this is a complimentary service for policyholders and brokers.
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Yes, a policyholder that has access to State Fund Online or a broker may issue a certificate online. For questions on gaining access, please contact our Customer Service Center at 888-STATEFUND (888-782-8388).
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A policyholder or broker cannot make changes to an existing certificate online. However, a certificate can be corrected and replaced or superseded online, which creates a new certificate. For assistance please contact our Customer Service Center at 888-STATEFUND (888-782-8388).
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No. State Fund cannot verify a certificate holder’s DBA, so a separate certificate would be required for each business name.
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A certificate with special wording such as “agent”, “affiliate”, “care of”, “DBA”, “info only”, “proof”, “rep”, and “sample” will cause the certificate to be flagged for review and possibly rejected by State Fund. Special wording is ambiguous and potentially creates additional liability issues. Therefore, State Fund must ensure the certificate wording is limited to a clearly distinct and single entity.
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State Fund limits each certificate to one holder. You will need to request a separate certificate for each vendor.
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State Fund must notify each certificate holder if the policy is cancelled. Failure to notify a certificate holder forces State Fund to assume the liability that may occur for the certificate holder. Listing multiple entities on a single certificate increases State Fund’s risk of incurring this liability.
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Yes. The Customer Service Center can assist you.
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At your request, State Fund can issue a certificate reflecting your pending cancellation date, or process a manual certificate if your policy is being reinstated. For a cancelled policy, State Fund can issue a certificate to show proof of insurance for a specified coverage period. Contact our Customer Service Center at 888-STATEFUND (888-782-8388) to make these requests.
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Some certificate holders need more than the standard 10 days notice that State Fund is cancelling the policy. We will increase the number of cancellation notice days only if a policyholder or broker makes the request.
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The additional insured endorsement adds another employer to your policy as an insured. This is used when you and the other employer might share joint liability to pay workers’ compensation to employees engaged in the same work, such as contractors working with subcontractors on the same project, where employees of both are working side by side. The premium payment remains the responsibility of the primary policyholder.
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Subrogation is a legal term that means the assumption by a third party of another's legal right to collect a debt or damages. For example, subrogation occurs when an insurance company that has paid off its injured claimant takes on the legal rights the claimant has against the potentially liable third party (such as the owner of the property where the policyholder’s injured employee was working), and attempts to collect compensation from that third party.
A waiver of subrogation policy endorsement prevents an insurance company from trying to recover those costs. In other words, if State Fund provides you a waiver of subrogation, we can't sue the person or company that caused the injuries on the claim we already paid.
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There is a 3 percent surcharge applied to the premium assessed on employee payroll earned while working for the certificate holder who requested the waiver. (Note: There is no charge if you have no employee payroll on that job).
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No. We cannot delete a waiver of subrogation endorsement during the policy term.
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Some endorsements, such as those for a “waiver of subrogation” and “agreed payroll,” will not automatically roll over to the renewing policy year because there are surcharges that require a policyholder’s request and acceptance. Contact your State Fund representative or broker to request these endorsements.
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Yes. State Fund will need your CSLB Application Fee Number to issue a certificate to the CSLB. We will also add that number to your policy until you notify us of your license number when issued by the CSLB.
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You may access and review your certificate renewal list online. Discover the benefits of State Fund Online and register to access your policy and claims information.
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A policyholder may save a certificate as a “draft” in this type of situation, then call the Customer Service Center at 888-STATEFUND (888-782-8388). This saves you time because State Fund will not have to create the certificate from scratch.
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Note: State Compensation Insurance Fund is not a branch of the State of California.
