<p> <div class='html-Content' xmlns="https://www.w3.org/1999/xhtml"> <div class='head-Content'> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title> Contact Us </title> <meta name="keywords" content="Contact Us"> <meta name="description" content="Contact Us"> <meta name="robots" content="noindex"> <link rel="stylesheet" type="text/css" href="/stylesheets/mobile_styles.css"> <style type="text/css"> <!-- @import url("/stylesheets/statefund_styles.css"); --> </style> <style type="text/css" media="handheld, only screen and (max-device-width: 480px)"> <!-- @import url("/stylesheets/mobile_styles.css"); --> </style> <link href="/stylesheets/statefund_styles.css" rel="stylesheet" type="text/css" media="screen and (min-width: 481px)"> </div> <div class='body-Content' id=""> <div class="topheader"><a href="/index.asp" name="home"><img src="/images/state_fund_logo.gif" alt="state fund logo" border="0" align="left"></a> <div class="offscreen"><img src="/images/offscreen_transparency.gif" alt="" width="250" height="20" align="center"></div> <ul id="accessibility" class="offscreen"> <li><a href="#skipnavigation" accesskey="0">Skip past navigation</a></li> <li><a href="#footer" accesskey="4">Skip to table of contents</a></li> </ul> <div class="offscreen"><img src="/images/offscreen_transparency.gif" alt="" width="250" height="20" align="center"></div> <div class="topheaderRight"> <div class="topnav"> <div class="topnavRight"><a href="/index.asp" accesskey="5">Home</a> | <a href="/contact/ContactUs.asp" tabindex="1">Contact us</a></div> <div class="topnavLeft"><a href="/employers/Index.asp" name="Employer">EMPLOYERS</a> | <a href="/broker/Index.asp" name="Broker">BROKERS</a> | <a href="/provider/Index.asp" name="Medical Provider">MEDICAL PROVIDERS</a> | <a href="/employees/Index.asp" name="Employee">EMPLOYEES</a> | <a href="/statecontracts/Index.asp" name="State Contracts">STATE AGENCIES</a></div> </div> <div class="topPhonenumber2"><a href="/CustomerSupport/Index.asp"><strong><font size="4px">Customer Support</font></strong></a><br>(888) 782-8338</div> <div class="topMission">Established in 1914 by the state legislature, State Fund is California's most reliable provider of workers' compensation insurance and a vital asset to California businesses. State Fund supports California's entrepreneurial spirit and plays a stabilizing role in the economy by providing fairly priced workers' compensation insurance, helping California employers keep their workplaces safe, and restoring injured workers. </div> </div> <br><br><br> </div> <div id="mainNav2"> <div id="mainNav3"> <div class="offscreen"><img src="/images/offscreen_search.gif" alt="" width="250" height="20" align="left"><br> <br> </div><div class="search"> <form name="search" action="https://search.scif.com/StateFundCAsearch.cgi" method="get"><input value="Search" name="query"></form> </div><div class="offscreen"><img src="/images/offscreen_transparency.gif" alt="" width="250" height="20" align="center"><br> </div><ul> <li><a href='/about/About.asp' name='About'>About</a></li><li><a href='/policy/ObtainAPolicy.asp' name='Obtain a Policy'>Obtain a Policy</a></li><li><a href='/claims/ClaimsSvcs.asp' name='Claims Services'>Claims Services</a></li><li><a href='/safety/SafetyAndSeminars.asp' name='Safety &amp; Seminars'>Safety &amp; Seminars</a></li><li><a href='/forms/Forms.asp' name='Forms'>Forms</a></li><li><a href='/careers/Index.asp' name='Careers'>Careers</a></li> </ul> </div> </div> <a name="skipnavigation"></a> <div class="mainArea"> <div class="subright"> </div> <div class="subleft"> <div class="sidesubsubnav"> <div class="subheadr">Quick Links</div> <ul> <li><a href="/about/FAQs.asp">FAQs</a></li> <li><a href="/news/FactSheet.asp">State Fund Facts</a></li> <li><a href="/news/NewsAndMedia.asp">Contact Media Relations</a></li></ul> </div> </div> <div class="submiddle"> <sp> <style> table>tbody>tr>td.secondColumn { padding-left:1%; } </style> <h1>Contact Us</h1> <img class="img-responsive img-fluid" src="/images/Contact-Us1.jpg" alt="Call center workers" height="auto" style="max-width:100%"> <p><strong>Our office hours are Monday through Friday 8:00 AM - 5:00 PM unless otherwise noted. If you’re a broker, please see <a href="/broker/BrokerServicesandContactInfo.asp">Broker Services and Contact Information</a>.</strong></p> <table class="table table-striped table-hover"> <tbody> <tr> <td> <a name="CustomerSupport" id="CustomerSupport"></a><strong><span class="text-uppercase">CUSTOMER SUPPORT</span></strong> </td> <td class="secondColumn"> <strong>Virtual Assistant </strong><br> Our virtual assistant can help with claims, billing, policy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window. <br> <br>(888) 782-8338<br> <br>If you’re a Medical Provider, use the orange chat icon on the <a href="/provider/Index.asp" target="_blank">Medical and Service Provider</a> page for help.<br> </td> </tr> <tr> <td> <strong><span class="text-uppercase">ONLINE SERVICES</span></strong><br> View and pay your bill<br> Sign up for auto pay<br> Submit payroll<br> Request a Certificate of Insurance<br> Get claims information <br> Email your claims adjuster<br> Save and print documents </td> <td class="secondColumn"> <a href="https://statefundonline.scif.com/control.jsp" target="_blank">State Fund Online</a><br> Not yet registered? View our <a href="/employers/how-to-register-state-fund-online.asp" target="_blank">How to Register </a>guide and video. </td> </tr> <tr> <td> <strong><span class="text-uppercase">NEW CLAIMS</span></strong> <br>Report a new injury claim<br></td> <td class="secondColumn"> <a href="https://statefundonline.scif.com/control.jsp" target="_blank">State Fund Online</a><br> Use our Virtual Assistant (green icon below)<br> (888) 782-8338<br> (800) 371-5905 Fax<br> <br>Need help filing a claim? See our <a href="/employers/how-to-file-a-claim.asp" target="_blank">How to File a Claim</a> guide and video. <br> </td></tr> <tr> <td> <strong><span class="text-uppercase">COVID REPORTING</span></strong><br></td> <td class="secondColumn"> <a href="mailto:COVID@scif.com" target="_blank">COVID@scif.com</a><br> (800) 325-1284<br> </td> </tr> <tr> <td> <strong><span class="text-uppercase">STATE FUND MPN </span></strong> </td> <td class="secondColumn"> <a href="/claims/MPNHome.asp" target="_blank">Find a provider</a> in the State Fund MPN<br> </td> </tr> <tr> </tr> <tr> <td> <strong><span class="text-uppercase">MEDICAL ACCESS ASSISTANTS (MAA)</span></strong><br> If you’re not able to reach your claims adjuster and need help locating an available MPN physician or help scheduling a medical appointment, you can email or call an MAA. </td> <td class="secondColumn"> <a href="mailto:statefundMPNMAA@scif.com" target="_blank">statefundMPNMAA@scif.com</a><br> (888) 782-8338<br> (888) 371-5905 Fax<br> <em>Monday&ndash;Saturday 7:00&nbsp;AM&ndash;8:00&nbsp;PM</em><p><br> </td></tr> <tr> <td> <strong>POLICY INFORMATION</strong><br> Certificates of Insurance<br> Renewal Inquiries<br> Pricing and Quote Questions<br> Loss Run Requests<br> Class Code and Payroll Updates <br> Cancel a Policy<br> </td> <td class="secondColumn"> <a href="mailto:policyassistance@scif.com" target="_blank">policyassistance@scif.com</a><br> (888) 782-8338<br> State Fund<br> P.O. Box 8192<br> Pleasanton, CA 94588-8792 </td> </tr> <tr> <td> <strong>POLICY BILLING </strong><br> Payments<br> Billing questions<br> Audit inquiries<br> Dividends<br> Reinstatement requests </td> <td class="secondColumn"> <a href="https://statefundonline.scif.com/control.jsp" target="_blank">State Fund Online</a><br> <a href="mailto:bsu@scif.com" target="_blank">bsu@scif.com</a><br> (888) 782-8338<br> State Fund<br> PO Box 51092<br> Los Angeles, CA 90051-5392 </td> </tr> <tr> <td> <strong>OVERNIGHT MAIL</strong><br> Policy bill and invoice payments<br> Payroll reports<br> New business premium payments<br> </td> <td class="secondColumn"> <p>Lockbox Service #0107441<br> Attn: State Compensation Insurance Fund<br> 3440 Flair Drive<br> El Monte, CA 91731-2823 </td> </tr> <tr> <td> <strong>ONE TIME PAYMENT</strong><br> View your invoice<br> Pay your bill<br> Submit Payroll </td> <td class="secondColumn"> <a href="https://payments.scif.com/" target="_blank">Make a Payment</a><br> </td> </tr> <tr> <td> <strong>BANKRUPTCY AND COLLECTION NOTICES</strong> </td> <td class="secondColumn"> (855) 301-1212<br> </td> </tr> <tr> <td><strong>MEDICAL PROVIDER SUPPORT</strong><br> Submit your medical bills and claims.</td> <td class="secondColumn"><a href="/provider/ElectronicMedicalBilling.asp" target="_blank">Submit Medical Bills via Email</a><br> State Fund<br> P.O. Box 3171<br> Suisun City, CA 94585<br> or <br> State Fund<br> P.O. Box 65005<br> Fresno, CA 93650<br> </td> </tr> <tr> <td> <strong>UTILIZATION REVIEW (UR)</strong><br> UR Submission <br> UR Inquiries<br> </td> <td class="secondColumn"> <a href="/provider/TreatmentAuthorization.asp" target="_blank">Fax List</a> <br> </td> </tr> <tr> <td> <strong>INDEPENDENT MEDICAL REVIEW (IMR)</strong><br> If you disagree with modified or denied medical treatment, you may request an independent review. </td> <td class="secondColumn"> Requests submitted by Administrative Director or Independent Medical Review Organization only.<br> State Fund<br> UR-IMR<br> P.O. Box 28918 <br> Fresno, CA 93729<br> <a href="/provider/TreatmentAuthorization.asp" target="_blank">Request for Authorization</a><br> (707) 646-8652 Fax</td> </tr> <tr> <td> <strong>AGENT OF SERVICE OF PROCESS</strong> </td> <td class="secondColumn"> State Fund<br> Corporate Legal<br> 5880 Owens Drive<br> Pleasanton, CA 94588<br> <em>Monday&ndash;Friday 9:00&nbsp;AM&ndash;5:00&nbsp;PM</em><br> (888) 782-8338</td> </tr> <tr> <td> <strong>POLICY DISPUTE RESOLUTION</strong><br> If you have a dispute, first contact <a href="#CustomerSupport">customer support.</a><br> <br>If you have a dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program. </td> <td class="secondColumn"> (888) 782-8338<br> <br><br><br> (925) 460-6530<br> <a href="mailto:BC-CAP@scif.com" target="_blank">BC-CAP@scif.com</a><br> Customer Assistance Program<br> P.O. Box 8192<br> Pleasanton, CA 94588 </td> </tr> <tr> <td> <strong>ALTERNATIVE DISPUTE RESOLUTION (ADR)</strong><br> Only applies to eligible employers who hire unionized workers and who have ADR coverage on their policy. </td> <td class="secondColumn"> Specialty Operations<br> Alternative Dispute Resolution Unit<br> 10 River Park Place East<br> Fresno, CA 93720<br> </td> </tr> <tr> <td> <strong>FRAUD HOTLINE</strong><br> </td> <td class="secondColumn"> <a href="mailto:SIUMailbox@scif.com" target="_blank">SIUMailbox@scif.com</a><br> (888) 782-8338 <br> </td> </tr> <tr> <td> <strong>MEDIA INQUIRIES</strong><br> </td> <td class="secondColumn"> <a href="mailto:media@scif.com" target="_blank">media@scif.com</a><br> (888) 722-2782 </td> </tr><tr> <td> <strong>PRIVACY AND PUBLIC RECORDS OFFICE</strong><br> </td> <td class="secondColumn"> (888) 724-3237<br> </td> </tr> <tr> <td> <strong>REPORT A THREAT TO A STATE FUND EMPLOYEE</strong><br> </td> <td class="secondColumn"> <a href="https://go.moatusers.com/IncidentReport/Introduction?q=dRCDrqhEyQa1IP1fULQ7oc1poQvX1DzPt8tYDfHQy19AxOK5lH&1=FLDDD&p=%5bfPVSeRcbeg%5d&s=onYtifSnUF0cgsl40pex&x=vRb8H8cQsqL1E3zQGyvVTKGm62v6oO" target="_blank">Personal Threat Report</a><br> </td> </tr> <tr> <td> <strong>WEBSITE FEEDBACK </strong><br> </td> <td class="secondColumn"> <a href="/Forms/Feedback?id=https://content.statefundca.com//contact/feedback/feedback.aspx" target="_blank">Feedback</a><br> </td> </tr> </tbody> </table> </sp> </div> <div style="clear:both"></div> </div> <a name="footer"></a> <div class="footerArea"> <div class="footerbg"> <ul> <li> <div class="footerSpacer"></div> <a href="/broker/Index.asp">Brokers</a> <br> <a href="/employers/Index.asp">Employers</a> <br> <a href="/employees/Index.asp">Employees</a> <br> <a href="/fraud/Fraud.asp">Fraud</a> <br> <br> </li> <li> <div class="footerSpacer"></div> <a href="/provider/Index.asp">Medical Providers</a> <br> <a href="/statecontracts/Index.asp">State Agencies</a> <br> <a href="/policy/ObtainAPolicy.asp">Obtain a Policy</a> <br> <a href="/about/VendorGuide.asp">Vendor Guide</a> <br> <br> </li> <li> <div class="footerSpacer"></div> <a href="/claims/ClaimsSvcs.asp">Claims Services</a> <br> <a href="/safety/SafetyAndSeminars.asp">Safety & Seminars</a> <br> <a href="/forms/Forms.asp">Forms</a> <br> <a href="/about/Community.asp">Community</a> <br> <br> </li> <li> <div class="footerSpacer"></div> <a href="/about/About.asp">About Us</a> <br> <a href="/about/history/index.html">History</a> <br> <a href="/contact/ContactUs.asp">Contact Us</a> <br> <a href="/CustomerSupport/Index.asp">Customer Support</a> <br> <br> </li> </ul> <div style="clear:left"></div> </div> </div> <div class="footerArea" align="center">Copyright &copy; 2000-2023 State Compensation Insurance Fund<br> <a href="/about/TermsOfUse.asp">Website Terms of Use</a>, <a href="/about/PrivacyPolicy.asp">Website Privacy Policy</a> and <a href="/about/SharingDisclosure.asp" target="_blank">Information Sharing Disclosure</a></div> </div> </div> </p>