Issue 2 - 2012
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Broker Chat invites our broker community to share with their peers their experience with State Fund. This new segment, which we hope to run throughout the year in Broker Update Online, will serve as a platform where brokers and employers can speak candidly about their business relationship with us.
Meet Jeff Dodds, Managing Member, and Christine Courtney, Workers’ Compensation Marketing Manager for TWIW Insurance Services, LLC. TWIW has been in business since 1923 and is experienced in every facet of the insurance industry, from commercial and personal lines to employee benefits and investment services. With a staff of 170 employees in Ventura, Santa Maria, and Bakersfield, TWIW ranks as the 74th largest independent insurance broker in the U.S.
BUO: What State Fund services do you find easy to use and make doing business with us more convenient?
BUO: Tell us about your most recent customer service contact with State Fund.
BUO: In conducting your workers’ comp business with State Fund, which online feature do you find easy to use?
BUO: Being familiar with all the changes happening at State Fund, what do you think are going to be two or three critical components to our success?
I think I gave you more than you asked, but I think it’s important that State Fund listen to the folks on the frontlines. We all want State Fund to succeed.
BUO: How will the suggestions you proposed translate for you and the rest of the broker community?
It has been a long time coming, but this marks a first in State Fund history. We are pleased to announce that effective September 1, 2012 brokers will be authorized to issue ACORD 25 certificates of insurance for their State Fund-insured clients.
You may start issuing certificates on ACORD 25 forms for new business placed with State Fund prior to September 1, 2012. We will continue to automatically issue State Fund certificates for policies with renewal dates through August 31, 2012.
After September 1, 2012, State Fund will no longer issue certificates of insurance for brokered policies. Your ability to issue ACORD certificates for your clients saves time and is a useful tool in servicing your customers.
State Fund began issuing mid-term (interim) payroll reports to many of your clients. Reports were issued in subsequent order based on policy inception date. Policies that incepted on January 1, 2012 received a mid-term payroll report on or after June 7, 2012. Policies with an inception date of January 2, 2012 received a mid-term payroll report on or after June 8, 2012.
Please advise your clients to complete and return the mid-term payroll report to State Fund by the indicated due date or risk policy cancellation. Your clients should not calculate premium or remit payment with this new report. If policyholders have a registered Stete Fund Online (SFO) account and are enrolled in ePayroll, they will receive an electronic interim payroll report via e-mail.
For more information about this new procedure, visit our Customer Support pages. If you have additional questions, please contact your State Fund Marketing Representative or call 888-STATEFUND.
The Department of Industrial Relations (DIR) recently held nine public forums up and down the state to hear recommended solutions to problems in the workers’ compensation system. DIR Director Christine Baker and Division of Workers’ Compensation (DWC) Administrative Director Rosa Moran hosted the forums and topics of discussion included:
State Fund provided testimony during one of the forums identifying three areas in critical need of reform and offering recommendations:
These recommendations were reiterated by our CEO, Tom Rowe, in his five-part blog series on the ‘gathering storm’ in workers’ compensation and can help ensure that we as an industry are providing a high and consistent standard of care to injured workers while reducing inefficiencies and the likelihood of costly litigation.
Changes to the California Wage Theft Protection Act now require that employers provide newly hired hourly, non-exempt employees written notice spelling out specific wage information that includes:
Notify your clients of these important changes. In fact, printed material on this topic is now available at the Division of Labor Standards Enforcement (DLSE). The agency has available templates employers may use to provide the new notice information in the language the employer normally uses to communicate employment information to employees. DLSE has also published Frequently Asked Questions regarding the Wage Theft Protection Act of 2011.
As a reminder to you and your clients, State Fund has made it easier to quickly obtain loss runs and loss analysis reports. The process is now electronic only—we no longer print and mail these documents. Digital access allows instant retrieval of loss history information to help you expedite your quote submissions.
Accessing documents through State Fund Online also has a positive impact on the environment. Each year, requests for loss analysis reports caused an estimated use of 400,000–500,000 sheets of paper. By eliminating the need for this amount of paper, 37,000 pounds of lumber and 240,000 gallons of water are saved.
Please visit State Fund Online to access your clients’ loss runs and loss analysis reports. By request, State Fund staff can also send you these documents electronically.
We encourage you to visit State Fund CEO Tom Rowe’s blog at statefundcablog.com. There, Tom shares his thoughts about key issues facing California and the workers’ compensation market, and about what we are doing here at State Fund. You and your colleagues can join in the conversation and share your insights by commenting on any specific topic.
Another way you can actively engage with us is through LinkedIn. We post links to pertinent news and information several times a week.
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